FAQ

Orders are processed within 3-5 business days. Overnight orders will be processed the same business day if ordered by 12 pm,  otherwise they will be processed the next business day. Generally take 3-5 business days to deliver. You will receive tracking information in your shipping confirmation email.

We offer Standard shipping with tracking number on Local and International orders. For international orders, shipping rates differ across geographic regions.

Yes – for Local Orders over $‌75 SGD

All registered mail orders come with tracking numbers and if you do not receive tracking number, please email our customer support team atmalgaoffice@gmail.com  and we will assist you. For all local orders, you should receive your registered mail item within a week. If you do not receive your order within a week, please let us know via email within 10 working days.

We will gladly replace any damaged or defective items immediately. If your order is missing a product, contains a damaged item, or other concern, please email us a detailed note with photographic evidence atmalgaroffice@gmail.comwithin 48 hours of delivery.

Malgar Shop will accepts returns. You must returnthe Unopened& Unuseditem within 14 working days after your order is delivered. Please note  that orders returned after 14 days will not be refunded or sent back to you.

We apologise but we do not currently offer exchanges – all sales are final.

All of our products have a 24-month shelf life

Our products do not have any contraindications so they are considered safe for use, but please consult with your doctor before trying any new products.

We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.